Friday, August 19, 2005

The Customer's Always Right?

I, like many others, have worked in retail and/or the food service industry where the motto is: "The customer is always right." Even now, as an executive in PR, the motto still applies. But I also know that some people are rude customers who go out of their way to cause trouble. So how do you get even? Call them names of course! The fine folks at Comcast seem to think this is just fine and in a bill mailed to a customer, the customer's name was replaced with "Bitch Dog". Gotta admit this was the funniest thing I've seen all week. From Yahoo:

Wed Aug 17, 8:30 PM ET

LaChania Govan said she got bounced around by her cable company when she called to complain. She made dozens of calls and was even transferred to a person who spoke Spanish — a language she doesn't understand.

But when she got her August bill from Comcast she had no trouble understanding she'd made somebody mad. It was addressed to "Bitch Dog."

.....Govan said the only thing she did to Comcast employees that might be considered rude came after a few dozen calls when she felt she was treated shabbily.

....In another case, Peoples Energy customer Jeffery Barnes started getting letters addressed to "Jeffery Scrotum Bag Barnes."

Hmmm, let's hope I don't get a letter from Washington Gas addressed to "Cunt Whore J*******"

Woman Gets Cable Bill with Derogatory Name (Yahoo)

Have a great weekend!


Blogger A Unique Alias said...

That is classic! Thanks for the laugh!

2:51 PM  
Blogger Complacent Chase said...

Wow! I better be nice to the people at Comcast next time I have to call them.

4:11 PM  
Blogger Washington Cube said...

I saw this today and found it very disturbing. I've had my own problems with Comcast, so much so I had to take off work and physically go there to demand they do something, and now this. The way the world is going now, I'm surprised Comcast didn't go on the defensive and say "She was asking for it."

7:01 PM  
Blogger SexandMoxie said...

Here in NYC, the whole "the customer is always right" mentality just doesn't exist. Did the waitress screw up your order? Fuck you, eat it and like it. Is the cashier at Duane Reade slow and gabbing to the cashier next to her about something another co-worker did in the breakroom? Deal with it. It sucks.


1:53 PM  
Blogger The Humanity Critic said...

too funny.

10:29 AM  
Blogger Phil said...


What is ole' 'Scrotum Bag' up to these days I wonder?

3:11 PM  
Blogger Namaste said...

you're hysterical. thanks for the welcome!

8:46 PM  

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